Return Policy

Absolutely no refunds will be given: Only exchanges or store credits will be issued on unworn shoes

*(Final Sale Items 50% Off or more including accessories & apparel cannot be returned or exchanged)*

If for any reason you are not satisfied with your item(s) you may return item(s) for an exchange or store credit. Shoelala.bigcartel.com will gladly accept returns for products originally purchased here.   This merchandise must be returned to the location of original shipment (the address listed on your packing slip).

Exchanging your purchase

Exchanges must be made within 7 days of placing your order. Do not return any merchandise outside of the return window without contacting customer service.

The shoes and shoebox must be in original “new” condition or the return will not be allowed. Shoelala.bigcartel.com does not accept exchanges unless they are returned in their original shoe box. All shoe boxes must be shipped back in an outer carton. Any shoe boxes shipped back without an outer shipping carton will be refused.

Please write your order number and date of order on the outside of your shipping carton. Please ship your exchange via a traceable signature-required service to ensure delivery and proper credit.

Unfortunately, at this time, return shipping costs are non-refundable. Please send all returns prepaid to the address listed on your packing slip.

Please allow a minimum of fourteen (14) days for us to receive and process your return. In most instances, your return will be processed much sooner. You will receive an email notification when your merchandise has been processed and shipped.

Even Exchanges

On your return slip, please specify the reason for exchanging and what you would like to exchange your merchandise for. Do not place a separate order for your exchange. A Customer service representative will place your exchange order manually. Once we receive your original shoe(s), Shoelala.bigcartel.com will auto ship even exchanges.